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PRIVACY POLICY

At MDC Care, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

By accessing our website or making a purchase, you agree to the practices outlined below.

1. Information We Collect

a) Personal Information

When you interact with our website, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • Payment Information (processed securely by third-party gateways)

  • Medical-related preferences required for correct product recommendations (optional)

b) Non-Personal Information

We may also collect:

  • IP Address

  • Browser type and device information

  • Pages visited on the website

  • Time spent on pages

  • Cookies and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Deliver products and manage shipping

  • Provide customer support

  • Improve our website and services

  • Send updates, promotions, and important notifications

  • Comply with legal and regulatory requirements

We never sell or rent your personal data to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Improve loading speed

  • Analyze website traffic

  • Personalize shopping experiences

You can disable cookies through browser settings, but some features may not work properly.

4. Sharing Your Information

We may share your information only with:

  • Trusted service providers (payment gateways, delivery partners, CRM tools)

  • Legal authorities, if required by law

  • Manufacturers, only for warranty claims or service requests

All third parties are required to maintain confidentiality and follow data-protection practices.

5. Data Security

We use industry-standard security measures to protect your data, including:

  • Encrypted payment processing

  • Secure server hosting

  • Restricted access to personal information

  • Regular audits and monitoring

However, no online system can guarantee 100% security, and users share information at their own risk.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your data (unless legally required to retain it)

  • Opt out of marketing emails

  • Ask how your information is used

To request any of the above, contact us at [Insert Email].

7. Retention of Data

We retain your information only as long as necessary for:

  • Legal requirements

  • Completing transactions

  • Warranty claims

  • Customer support follow-ups

After this, data is securely deleted.

8. Third-Party Links

Our website may include links to external websites.
MDC Care is not responsible for their content, privacy policies, or practices.

9. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised date.
Continued use of our website indicates acceptance of the updated policy.

11. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, contact us at:

📩 info@mdccaregroup.com
📞 +971 4368 3055
📍 Office 506, Sobha Sapphire Tower, Burj Khalifa Area, Dubai

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